PATIENT PRIVACY POLICY

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION, HEALTH INFORMATION, AND YOUR RELATED CHOICES AND RIGHTS. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, YOU SHOULD NOT ACCESS OR USE OUR SITES. 

OUR SITES ARE INTENDED FOR USERS LOCATED IN THE UNITED STATES AND ARE NOT INTENDED FOR USERS LOCATED IN OTHER COUNTRIES, INCLUDING THE EUROPEAN UNION AND THE EUROPEAN ECONOMIC AREA.

INTRODUCTION

Celltrion USA, Inc. (referred to as “Celltrion USA,” “we,” “us,” and “our”) is committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. We also believe in transparency, and we are committed to informing you about how we treat the data we collect and process. 

When Does this Policy Apply? This Privacy Policy (the “Policy”) describes our practices regarding the personal information of users visiting our websites Celltrion Connect (https://www.celltrionconnect.com) and/or Celltrion Cares (https://www.celltrioncares.com) (the “Sites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On Websites operated by us from which you are accessing this Privacy Policy; and
• In email, text, and other electronic messages between you and the Sites.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, please refrain from using our Sites. By accessing or using the Sites, you agree and consent to this Privacy Policy. This policy may change from time to time. Updates to this policy will made apparent to you by the “Last Updated” date listed at the top of this policy. It is your responsibility to monitor for changes to this policy. Your continued use of the Websites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.  

CHILDREN UNDER THE AGE OF 13

THE SITES ARE NOT INTENDED FOR CHILDREN UNDER 13 YEARS OF AGE. NO ONE UNDER AGE 13 MAY ACCESS, USE THE SERVICES OF, OR OTHERWISE PROVIDE ANY INFORMATION THROUGH THE SITES. 

The Children’s Online Privacy Protection Act (“COPPA”), as well as other data privacy regulations, restrict the collection, use, or disclosure of personal information from and about children on the Internet. Our Sites and services are not directed to children aged 13 or younger, nor is information knowingly collected from children under the age of 13. No one under the age of 13 may access, browse, or use the Sites or provide any information to or on the Sites. If you are under 13, please do not use or provide any information on the Sites (including, for example, your name, telephone number, email address, or username). If we learn that we have collected or received personal information from a child under the age of 13 without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and delete it. If you believe we might have any information from or about a child under the age of 13, please contact us via the “Contact Us” details provided at the end of this Policy.

BY ACCESSING THE SITES, YOU REPRESENT YOU ARE AT LEAST 13 YEARS OF AGE. For more information about COPPA, please visit the Federal Trade Commission’s website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.

WHAT INFORMATION DO WE COLLECT?

We may collect the information listed below for the purposes described in the “How Do We Use and Share Your Information?” section of this Policy.

HEALTH INFORMATION

PLEASE READ THIS SECTION CAREFULLY TO UNDERSTAND HOW WE ACCESS AND USE YOUR PERSONAL HEALTH INFORMATION. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, YOU SHOULD NOT PROVIDE INFORMATION THROUGH OUR SITES. 

BY PROVIDING INFORMATION THROUGH OUR SITES TO CHECK ELIGIBILITY, CREATE AN ACCOUNT, OR OTHERWISE ACCESS SERVICES, YOU HEREBY CONSENT FOR YOUR PHYSICIANS, PHARMACIES, LABORATORIES, AND OTHER HEALTHCARE PROFESSIONALS (COLLECTIVELY, “HEALTHCARE PROVIDERS”) AND YOUR HEALTH INSURERS TO SHARE YOUR INDIVIDUALLY IDENTIFIABLE HEALTH INFORMATION WITH CELLTRION USA, INC., THE CELLTRION PATIENT ASSISTANCE FOUNDATION, CELLTRION AFFILIATES AND ITS VENDORS (COLLECTIVELY, “CELLTRION”) FOR THE SOLE PURPOSE OF PROVIDING YOU REQUESTED SERVICES.

By providing information through our Sites to check eligibility, create an account, or otherwise access services, YOU UNDERSTAND AND ACKNOWLEDGE that your individually identifiable health information may include your full name, address, date of birth, demographic information, financial information, insurance information and information related to medical condition, treatment, care management, medication history, and prescriptions (collectively, “Health Information”), whether in written or verbal form, including portions of your medical record.

Your Health Information will be shared with Celltrion so that we may provide you with various support and information to help you access a Celltrion medicine, which may include the following, depending on the program (collectively, “Patient Support Activities”):

• Processing of an application;
• Verifying the information provided in an application;
• Providing benefits investigations/verification and reimbursement support, including:
  • Assisting with identification of prior authorization requirements;
  • Assisting with identification of requirements of your insurer for appeal of a denied claim;
• Determining your eligibility for and helping them access co-pay support or free drug programs;
• Communicating with your Healthcare Providers about a Celltrion medicine and Patient Support Activities;
• Coordinating the dispensing and delivery of medication;
• Providing you with financial assistance resources and information if you are eligible; and
• Providing you with disease management and other educational materials, as well as information about our products, services, and programs, and may include sending you surveys about your experience with our products, services, and programs.

We also may use your Health Information for auditing for compliance with Program requirements, quality assurance purposes, and to evaluate and improve our operations and services.

YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO PROVIDE INFORMATION TO CELLTRION. CHOOSING NOT TO PROVIDE INFORMATION TO CELLTRION WILL NOT AFFECT YOUR ABILITY TO RECEIVE TREATMENT FROM YOUR HEALTHCARE PROVIDERS OR PAYMENT FROM YOUR HEALTH INSURER. CHOOSING TO NOT PROVIDE INFORMATION MAY ONLY RESULT IN CELLTRION NOT BEING ABLE TO PROVIDE YOU WITH ASSISTANCE. YOU UNDERSTAND AND ACKNOWLEDGE THAT PROVIDING INFORMATION THROUGH OUR SITES IS ENTIRELY VOLUNTARY AND CONSTITUTES YOUR CONSENT FOR CELLTRION TO ACCESS AND RECEIVE PERSONAL HEALTH INFORMATION ABOUT YOU FROM YOUR HEALTH PROVIDERS.

YOU UNDERSTAND AND ACKNOWLEDGE that once your Health Information is shared, it may no longer be protected by federal privacy law. However, we agree to protect your Health Information and to use it strictly for the purposes described in this policy or as required or permitted by law. Select pharmacies may receive remuneration from Celltrion in exchange for your Health Information and/or for any Patient Support Activities provided to them. 

YOU UNDERSTAND AND ACKNOWLEDGE that any information you provide through our Sites constitutes authorization for use by Celltrion for the purposes described in this policy for FOUR YEARS from the date you provide such information or shall otherwise expire at a shorter duration as required under applicable State law, unless you provide written notice that they would like to withdraw their approval to share their Health Information sooner. 

MARYLAND USERS: Under Md. Code, Health – Gen. § 4-303(b)(4), this authorization expires ONE YEAR from the date such information is provided. If you would like to withdraw your approval, you may contact us at PO BOX 610 Columbus, OH 43216. This withdrawal will not affect the use or sharing of your Health Information that took place before you withdraw your approval. You understand that you may receive a copy of this agreement.

BY PROVIDING INFORMATION THROUGH OUR SITES TO CHECK ELIGIBILITY, CREATE AN ACCOUNT, OR OTHERWISE ACCESS SERVICES, YOU HEREBY AGREE TO HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (“HIPAA”) CONSENT AND ALL OTHER NECESSARY PERMISSIONS AUTHORIZING
THE RELEASE OF YOUR IDENTIFICATION AND INSURANCE INFORMATION, AS WELL AS TO OUR SITES’ TERMS AND CONDITIONS (https://www.celtrionconnect.com/terms-conditions).

CORRESPONDENCE VIA TELEPHONE

By providing your phone number to Celltrion when signing up for services from Celltrion, you represent that you are the primary owner of the phone number provided, and YOU HEREBY CONSENT to receiving communications in the form of phone calls or text messages relating to our products and services and/or your condition or treatment. Messages may be sent from an automated system. Consent is not required for you to purchase any goods or services.

Message and Data Rates May Apply. Unsubscribe at any time by replying ‘STOP’ or clicking the unsubscribe link (where available). Text ‘HELP’ for help. Message frequency varies. To the maximum extent permitted by law: (i) all information contained in SMS text messages is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement; and (ii) Celltrion expressly excludes any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with the receipt, use, failure of, or inability to use, SMS text messages.

YOU HEREBY CONSENT to receive communications from Celltrion and parties acting on its behalf, including calls made with an autodialer or prerecorded voice at the phone number(s) provided to determine your eligibility and provide benefits verification, prior authorization/appeals assistance, and financial assistance resources and information, such as co-pay support or free drug programs, and for other non-marketing purposes. You understand that they can opt-out of these telephonic communications concerning Patient Support Activities at any time by contacting us at 1-877-81CONNC (1-877-812-6662), Monday – Friday, 8 AM – 8 PM ET, or in writing at PO BOX 610 Columbus, OH 43216.

As part of the Celltrion CARES^™ Co-pay Assistance Program, YOU HEREBY CONSENT to receive autodialed text messages from Celltrion, any companies working with Celltrion and McKesson entities that support this program, which may include refill reminders and other offers. YOU HEREBY UNDERSTAND AND ACKNOWLEDGE you are not required to consent to receiving text messages as a condition of this savings offer, that message and data rates may apply, and that these text messages will reoccur monthly. You may text ‘STOP’ to opt-out at any time. For help at any time, text ‘HELP’.

For additional support call 1-877-812-6662 (1-877-81CONNC). Participating Carriers: All U.S. Based Carriers. Messages may be delayed or undelivered for various factors. McKesson, carriers (including, but not limited to, T-Mobile) and any service providers utilized by McKesson to send messages are not liable for delayed or undelivered messages.

Celltrion CARES^™ is affiliated with Celltrion CONNECT® through Celltrion USA.

HOW DO WE COLLECT YOUR INFORMATION?

In general, we may collect your personal data through various methods, both directly and indirectly. The following non-inclusive list outlines the main ways we collect information about you.

Direct collection of data may occur when you:

• Fill out applications, questionnaires, or other documents;
• Participate in clinical trials, studies, or research projects;
• Request early access programs or compassionate use of our products;
• Use our innovative products or devices, such as personalized medicines;
• Visit or use our offices, facilities, websites, applications, devices, or other digital platforms;
• Contact us through various communication channels to obtain information about our products, diseases, or treatments;
• Report medical information related to adverse events or incidents in the context of risk management programs;
• Interact with our representatives during activities and interactions;
• Subscribe to our newsletters or promotional materials; and
• Conduct in-person or remote visits or exchange information about our products and activities.

Indirect collection of data may occur through:

• Public or private registries, publication databases, journals, societies, editorial board websites, national registries, professional directories, and third-party HCP databases;
• Incident management, risk management, monitoring activities, investigations, or litigation purposes;
• Verification of your professional status, or identity for compliance, security, or ID verification purposes; and
• Public posts on social media platforms that we follow.

We may also collect data when you:

• Get in touch with us for support or to provide feedback;
• Participate in our surveys;
• Share adverse events or medical information inquiries;
• Contact us through your social media profile;
• Create an account, register for promotional materials, or attend online or live events; and
• Interact with our representatives or engage with our email campaigns.

Data may be obtained from other sources, such as:

• Official registers and social media;
• Third-party service providers; 
• Information services in the healthcare sector, patient organizations, or professional social media platforms; and
• Public social media platforms when you share opinions about us or mention a Celltrion product in a comment.

COOKIES AND SIMILAR TECHNOLOGIES

First and Third-Party Cookies

A “cookie” is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a “session” cookie) or a future browsing session (a “persistent” or “permanent” cookie). “Session” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session. “Persistent” or “permanent” cookies may remain stored on your hard drive until they expire or are deleted by you. Local shared objects (or “flash” cookies) may be used to collect and store information about your preferences and navigation to, from, and on the site. First-party cookies are set by the website you’re visiting, and they can only be read by that site. Third-party cookies are set by a party other than that website.

Other Similar Technologies

In addition to cookies, there are other automatic data collection technologies, such as Internet tags, web beacons (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) that can be used to collect data as users navigate through and interact with a website. For example, web beacons are tiny graphics with unique identifiers that are used to understand browsing activity. In addition, UTM codes are strings that can appear in a URL when you move from one web page or website to another. The string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.

What Cookies and Similar Technologies Are in Use and Why Do We Use Them? 

We use first-party and third-party cookies and similar technologies for purposes such as to improve Site functionality, to measure and track how users interact with the Site, and to perform similar analytics. We may also use first-party and third-party cookies and similar technologies on the Site in order to otherwise tailor our communications with you.

Other Third-Party Technologies

Some content or applications, including advertisements, on the Websites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third-parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our websites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with behavioral advertising or other targeted content. 

We do not control these third-parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

Choices About Cookies

Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website tracking technologies and advertising. These settings may affect your enjoyment of the full functionality of the Site. In addition, adjusting the cookie settings may not fully delete all of the cookies that have already been created. To delete them, visit your web browser settings after you have changed your cookie settings. Additional information is provided below about how to disable cookies or manage the cookie settings for some of the leading web browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en 

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences 

Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies 

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac and https://support.apple.com/en-us/HT201265 

We maintain an opt-out feature for the collection of cookies. For additional information about how you can opt out of cookies, you may refer to https://allaboutcookies.org/how-to-manage-cookies. Additionally, some web browsers, such as DuckDuckGo, do not collect cookies by default. By declining cookies or using a browser that does not permit their collection, you may experience some degradation or inconvenience in your use of the Sites.

You can learn more about internet advertising practices and related consumer resources at the following resources:

• http://www.aboutads.info/consumers/, 
• http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work, or 
• http://www.networkadvertising.org/choices. 

To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website at: https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html.

HOW DO WE USE AND SHARE YOUR INFORMATION?

How do we use the information described in this Policy? To the extent permitted by applicable law, we may use the information described in the “What Information Do We Collect?” section above for purposes listed below. 

• Provide you with services, content, customer service, and functionality;
• Manage your access to and use of our services;
• Honor our terms of service and contracts;
• Process and complete payments and other transactions;
• Operate and improve our operations, business, services, and the Sites;
• Develop new products and services;
• Improve our customer service;
• Communicate with you and respond to your feedback, requests, questions, or inquiries;
• Manage our relationship with you;
• Maintain our databases and back-ups, including records of our communications with you;
• Ensure the privacy and security of our Sites, and services;
• Detect fraud and prevent loss;
• Support and improve the Sites, including evaluations of functionality and features;
• Promote our services;
• Contact you about other products and services;
• Invite you to participate in surveys or to personalize your experience with our services;
• Analyze use of the Sites, and our services and prepare aggregate traffic information;
• Provide you with a more personal and interactive experience on the Sites;
• Determine and track user interests, trends, needs, and preferences;
• General business support purposes, including but not limited to procurement, financial and fiscal management, risk and compliance management, and external reporting;
• Facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transfers;
• Accomplish any other purpose related to and/or ancillary to any of the purposes and uses described in this Policy for which your information was provided to us;
• Accomplish another purpose described to you when you provide the information, for which you have consented, or for which we have a legal basis under law;
• Comply with federal, state, or local laws;
• Comply with a civil, governmental, or regulatory inquiry, order, subpoena, summons, or process; 
• Cooperate with law enforcement agencies;
• Exercise or defend legal rights or claims; and 
• Create, use, retain, or disclose de-identified or aggregated data.

HOW DO WE PROTECT YOUR INFORMATION?

We have implemented measures reasonably designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure; however, we cannot guarantee that data transmission or storage is 100% secure. If you have reason to believe that your interaction with our Sites is no longer secure, please immediately notify us at [email protected]. 

Importantly, the safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Sites, you are responsible for keeping this password confidential. We highly recommend you do not share this password with anyone nor use it to access any other service. We also urge you to never conduct financial transactions on our Sites using public WiFi, as this can easily be intercepted. 

Unfortunately, no transmission of information via the internet is completely secure. Although we do our best to protect your personal and financial information, we cannot guarantee the security of information transmitted to our Site. Any transmission of personal or financial information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites.

WITH WHOM DO WE DISCLOSE YOUR INFORMATION?

To the extent permitted by applicable law, we may share the information described in the “What Information Do We Collect?” section above for purposes listed below. 

HOW LONG DO WE STORE AND USE YOUR INFORMATION?

We retain and use your information for as long as is necessary to fulfill the purposes for which it was collected to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to operate our business, and to enforce our agreements. Your information might be handled through both manual and automated methods and kept in our internal database for a duration as may be required by local jurisdictions, adhering to local regulations. The information may be retained for the period necessary to fulfill our legitimate business objectives, legal or contractual responsibilities, the storage duration specified in your consent, or for the establishment, exercise, or defense of legal claims. Once your personal information is no longer required for these reasons, it will be permanently removed.

At our sole discretion, we may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.

To the extent permitted by law, we may retain and use anonymous, de-identified, or aggregated information for performance reporting, benchmarking, and analytic purposes and for operational improvement.

YOUR RIGHTS AND CHOICES REGARDING PERSONAL INFORMATION

We are committed to informing you about your rights and how you can exercise them. Generally, the rights you possess depend on your local jurisdiction’s laws and the legal basis we use to process your personal information. There might be certain exceptions regarding both the list of rights you have and your ability to exercise them. 

Below are the rights you may exercise with respect to your personal information. You have a right to:

• Inquire about our processing of your personal information
• Access your personal data that we hold
• Request corrections to inaccurate or incomplete personal data we have about you
• Request deletion (erasure) of your personal data
• Seek information about our document retention policy
• Request the portability of your personal data
• Object to our processing of your personal data, where the law so permits
• Oppose the processing of your personal data for automated decision-making (Note: Automated decision-making helps us ensure that our decisions are quick, fair, efficient, and accurate based on what we know about you. These decisions can impact our interactions with you now or in the future, as well as the products, services, and prices we offer you. They are based on personal data that we possess or are permitted to gather from others.)
• Withdraw consent for any processes that required consent
• Withdraw consent or object to us processing your personal data for direct marketing (opt-out of further communication from us or change your previous choice to receive information about our products or services)
• Lodge a complaint with your local data protection authority, including the relevant Supervisory Authority’s name and contact information, if applicable for your jurisdiction.

To exercise any of the above rights, please use the “Contact Us” details provided at the end of this Policy. We honor such requests when we are required to do so under applicable law. We may ask you to verify your identity before fulfilling your request. We are obligated to ensure that information is retained and, when legally required, disclosed securely. As a result, we must confirm your identity before responding to any request to protect your privacy and that of others. You may need to provide identification documents to verify your identity and/or authority to act on another’s behalf. Once verified, original identification documents will be returned, photocopies destroyed, and electronic copies securely deleted.

If complying with such a request would cause us or our affiliates to breach obligations under applicable laws, regulations, or codes of practice, we might not be able to fulfill your request. However, you could still request that we block or restrict your personal information from further processing. Additionally, you might have the right to data portability to another data controller, which generally means you can ask us to transfer information you’ve given us to another company or provide it to you.

Additional rights we afford you include:

• Email Opt-Out. We may send you emails about our services and other updates. If you no longer wish to receive communications from us via email, you may opt-out by clicking the ‘unsubscribe’ link at the bottom of our emails, if applicable, or by submitting a request via the “Contact Us” details at the end of this Policy and providing your name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action. Please note that registered users cannot opt out of receiving transactional e-mails related to their account.
• Accuracy and Updating Your Information. Our goal is to keep your information accurate, current, and complete. If any of the information you have provided to us changes, please let us know via the ‘Contact Us’ details at the end of this Policy. For instance, if your email address changes, you may wish to let us know so that we can communicate with you. If you become aware of inaccurate personal information about you, you may want to update your information. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
• Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.

THIRD-PARTY SITES AND SERVICES

This Policy only applies to the Sites, and it does not apply to any third-party websites or applications.

The Sites may contain links to, and media or other content from, third-parties. These links are to external resources and third-parties that have their own privacy policies. Because of the dynamic media capabilities of the Sites, it may not be clear to you which links are to external, third-party resources. If you click on an embedded third-party link, you will be redirected away from the Sites to the external third-party website. You can check the URL to confirm that you have left the Sites.

We cannot and do not (1) guarantee the adequacy of the privacy or security practices employed by or the content and media provided by any third parties or their websites, (2) control third-parties’ independent collection or use or your information, or (3) endorse any third-party information, products, services or websites that may be reached through embedded links on the Sites.

Any information provided by you or automatically collected from you by a third party will be governed by that party’s privacy policy and terms of use. If you are unsure whether a website is controlled, affiliated, or managed by us, you should review the privacy policy and practices applicable to each linked website.

CROSS-BORDER TRANSFERS

While the Sites are intended for users located in the United States, any information you provide to us through use of the Sites may be stored, processed, transferred between, and accessed from the United States and other countries that may not guarantee the same level of protection of personal information as the one in which you reside. However, we will handle your personal information in accordance with this Policy regardless of where your personal information is stored/accessed.

STATE PRIVACY RIGHTS

This section pertains exclusively to information gathered about consumers in California, Colorado, Connecticut, Iowa, Utah, and Virginia. It fulfills the information requirements outlined in the California Consumer Privacy Act of 2018 and California Privacy Rights Act of 2020 (collectively referred to as “CPRA”), the Colorado Privacy Act of 2021 (“CPA”), the Connecticut Data Privacy Act of 2022 (“CDPA”), the Iowa Consumer Data Protection Act of 2023 (“ICDPA”), the Utah Consumer Privacy Act of 2022 (“UCPA”), and the Virginia Consumer Data Protection Act of 2021 (“VCDPA”). We also include a brief paragraph about information collected from Nevada consumers, which can be found at the end of this section.

CONSUMERS IN CALIFORNIA, COLORADO, CONNECTICUT, IOWA, UTAH, AND VIRGINIA HAVE SPECIFIC RIGHTS REGARDING THEIR PERSONAL INFORMATION, WHICH VARY DEPENDING ON THE STATE. TO EXERCISE THESE RIGHTS, RESIDENTS OF THE AFOREMENTIONED STATES MAY SUBMIT A REQUEST VIA THE “CONTACT US” SECTION AT THE END OF THIS PRIVACY POLICY. PLEASE NOTE THE RIGHTS OUTLINED BELOW MAY BE SUBJECT TO LIMITATIONS UNDER APPLICABLE LAWS AND REGULATIONS.

Data Rights: In accordance with applicable law, you may request access to the specific pieces of Personal Information we have about you or request more information about our data processing practices. You may also request the deletion of your Personal Information or the correction of any inaccurate Personal Information we have. Additionally, you can opt-out of processing Personal Information for targeted advertising by adjusting your privacy settings on the Site. However, please note that we and/or our Vendors may still track your use of our websites. You may also have the right to opt-out of Personal Information processing for profiling purposes that produce significant legal or similar effects. If you want to appeal our decision on your data subject request, you may contact us at the address listed in the ‘Contact Us’ section of this Policy or by emailing us at [email protected], enclosing a copy or specific reference to the decision you want to appeal. Upon receipt of a verifiable consumer request to correct inaccurate personal information or to delete personal information about you, we shall use commercially reasonable efforts to correct the inaccurate personal information or delete the requested personal information. We will respond to your appeal according to applicable law.

Verification Request: To make a data subject request, you must provide your first and last name, email address, city and state of residence, and which specific right(s) you want to exercise. We will verify your request by comparing the information you provide with any identifiable information we may have about you.

Non-Discrimination: We will not discriminate against you for exercising your data subject rights. However, some functionality and features of our services may change or no longer be available to you. Any difference in the services will be related to the value provided.

Authorized Agent: If you wish to appoint an authorized agent to make a request on your behalf, you must create, sign, and authenticate a letter that clearly identifies your agent and the purposes for which they are appointed. As an authorized agent, you must provide us with the verification request information, described above, about the consumer on whose behalf you are acting, along with your own first and last name, email address, and a signed and notarized letter from the consumer authorizing you as their agent. We may ask you to verify your identity or confirm with us that you have the consumer’s permission to make the request. In some cases, we may decline your request if an exception applies under applicable law. We will respond to your request in accordance with applicable law.

Users with Disabilities: We strive to make our services available to all users. If you need to receive the information contained in this document in a different format, please contact us using any method described in the ‘Contact Us’ section below.

California Residents. Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us once per calendar year information about the information we shared, if any, with other businesses for direct marketing uses. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing, if any, will be included in our response. 

The California Consumer Privacy Act and the California Privacy Rights Act together give residents of California the right to opt out of their personal information being sold to third parties, the sharing of their personal information for behavioral advertising, and to limit the use of their sensitive personal information. This may include the Company’s, disclosure of personal information with our clients for certain services. The opt-out right has some exemptions such as sharing of information with necessary service providers will remain unaffected and opt-out requests will not affect the Company’s services where personal information is not sold.

If you are a California resident, you can exercise these rights by submitting a request to [email protected]. When submitting the request, please indicate that you are exercising your right to opt-out of the sale or sharing of your personal information or limiting the use of your sensitive personal information, as it will help us to honor your request.

Nevada Residents. You may submit a verifiable request to us at [email protected] to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request. We will respond to your request in accordance with Nevada law.

UPDATES AND CHANGES TO THIS POLICY

We may add to, change, update, or modify this Policy to reflect any changes to how we treat your information or in response to changes in law. Should this Policy change, we will post all changes to this Policy on this page. Any such changes, updates, or modifications will be effective immediately upon posting. The date on which this Policy was last modified is identified at the beginning of this Policy.

You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Policy prior to using the Sites, and from time to time, so that you are aware of any changes. Your continued use of the Sites after the “Last Updated” date will constitute your acceptance of and agreement to such changes and to our collection and sharing of your information according to the terms of the then-current Policy. If you do not agree with this Policy and our practices, you should not use the Sites.

CONTACT US

For more information, or if you have any questions or concerns regarding this Policy, you may contact us using the information below, and we will do our best to assist you. 

By Postal Mail:
Celltrion USA, Inc.
Attn: US Compliance 
1 Evertrust Plaza
Jersey City, NJ 07302 

By Email:
[email protected]

WE WILL NEVER ASK YOU FOR CREDIT CARD INFORMATION VIA EMAIL. PLEASE DO NOT INCLUDE CREDIT CARD OR OTHER SENSITIVE FINANCIAL INFORMATION IN YOUR EMAILS TO US.